If you plan on doing any digging, you need to have your underground utilities marked so that you don’t strike a gas line, electricity cable, or one of the many other essential services running through everyone’s yards.
Every year, damage to underground utilities costs taxpayers billions of dollars, as well as numerous injuries and even death, all of which could be prevented by using your local One-Call service.
To learn more about the service and the laws in your area, please visit www.ClickBeforeYouDig.com in Canada, or www.Call811.com in the United States.
It's free, it's fast and in most areas, it's required by law. Striking an underground utility could cause serious injury or death, and you may face fines and repair costs.
Before any digging, no matter how shallow, make the call.
Did you know that in most provinces and states, it is a legal requirement to contact your local One-Call service before digging or excavation? These cosequences may include:
• Provincial, state or federal regulators can levy hefty fines to both the person excavating and the company responsible, depending on the local regulations
• Repairs to utilities often cost more than the value of your original project, not including reclamation and clean-up costs
• Underground utilities carry essential and critical services for the community. Interruptions to these are more than just minor inconveniences; they can put people, businesses and livelihoods at risk
• Some utilities are buried as little as 12 inches below the surface, so even a simple shovel can cause serious damage
• Since 2008, the Pipeline and Hazardous Materials Safety Administration (PHMSA) has reported 715 injured workers and 79 fatalities due to damages done to underground infrastructures during excavation work*.
*Source (PHMSA, 2018)
Although a pipeline leak is rare, it is important to know how to recognize the signs. Use your senses of smell, sight and hearing to detect a potential pipeline leak.
If you witness any of the signs listed above, or any other unusual sights, sounds or smells near a pipeline location, follow these steps immediately:
I know where the pipeline is, do I still need to make a One-Call?You can never be sure where underground utilities are unless they have been marked by a professional. Utilities can shift from erosion or natural forces or new ones may have been installed without your knowledge. Using the free One-Call service allows you to conduct your work safely.
How do I contact my local One-Call service?Luckily there are resources to help you reach your local service easily. In Canada, you can visit www.ClickBeforeYouDig.com to find your local One-Call service, as well as other useful safe-digging rules and regulations in your province. In the U.S. you can dial 811 or visit www.call811.com to get in touch with your state’s provider.
When do I need to make a One-Call?You need to make a locate request anytime you are disturbing the ground. This includes digging, piling material, paving or even driving equipment over a right-of-way. Any action that could impact something below the surface counts as ground disturbance.
What is a crossing agreement?A crossing agreement is an agreement between you and the pipeline operator that allows you to conduct your work safely with the permission and understanding of the pipeline operator. Any changes to your work need to also be approved to ensure your safety.
How do I know if I need a crossing agreement?If you plan to do any work on a right-of-way or access the right-of-way while conducting your work, there’s a good chance you need a crossing agreement. To find out for sure, you can either make a One-Call and wait for the pipeline operator to contact you, or you can contact the pipeline operator directly through their crossings team. Contact information can be found on this page.
What is the “prescribed area”?The prescribed area is the area that extends 30 metres on either side of the pipeline centerline. Ground disturbance within this area requires written consent.
In case of emergency, call:1-888-982-7222
Contact our crossings team:Apply for crossing firstname.lastname@example.org_crossings@tcenergy.com
General inquiries:1-855-458-6715 Public_awareness@tcenergy.com
In case of emergency, click here for contact numbers
Contact our US crossings team:1-800-562-8931 email@example.com
Call before you Dig:01-800-111-3333