Every year, our CEO and our Board Chair share their views on the health of our business and their outlook for the future in an open letter to shareholders in our annual report. Here are highlights from their 2020 letter, released today.

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This report—produced since 2001—provides us with the opportunity to comprehensively and transparently report on our economic, social and environmental performance. We define corporate responsibility (CR) as our “commitment to operating in an economically, socially and environmentally sustainable manner while recognizing the interests of our stakeholders.”