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Mar 30 2020

COVID-19: Taking action to protect our people, continue operations and help our communities

Posted by TC Energy

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March 30, 2020

COVID-19: Taking action to protect our people, continue operations and help our communities

Safety is our number one value, and our first concern is for all our employees, families and communities who may be affected by this situation. We extend our sincerest well-wishes to the families affected and recognize the tremendous efforts of first responders and healthcare professionals worldwide.

We’re doing our part to help protect society’s health and welfare, taking proactive steps to slow down the spread of the virus, and it starts with our own workforce. International experience shows that physical (“social”) distancing is the only effective method, and is in the best interests of our employees, their families and our communities.

As the situation continues to evolve, we are focused on maintaining business continuity, providing uninterrupted energy supply to customers and continuing to focus on the health and safety of our workforce, their families and our communities.

COVID-19 Topics

We thank all our employees who are working under challenging conditions, making sure we keep delivering the energy that people across North America depend on. We are taking precautions to keep our workforce, including our contract workforce and suppliers, safe, healthy and able to work:

  • We have sent our people in non-critical roles home to work remotely. However, we have personnel in our control centers and in the field, who play a critical and necessary role in operating and developing our energy infrastructure. We are so grateful for those who remain physically at work to deliver vital services to millions of people.

  • We have undertaken several precautions to keep all our people safe, including continuously encouraging the practice of social distancing, restricting access in our control centers to critical personnel only, and increased the focus on hygiene and deep cleaning our facilities. In our field and project locations, we are also actively changing and prioritizing work, reducing the number of personnel working together and adding more health screening.

  • Our contractors have been engaged to verify their safe work practices and apply all necessary protocols to support a safe and clean work environment for all.

Reliability of our service is critical, now more than ever. We have refined our project plans as guidelines evolve, and we’ve put our continuity plans into practice over the last two weeks.

TC Energy is confident our robust continuity and resumption plans will allow for the safe, reliable and uninterrupted delivery of natural gas. We regularly test and verify these capabilities internally.

One of our focus areas has been continuing the essential services that we provide daily across the continent. We are protecting the health of critical teams who maintain the safety of our facilities and continued reliable operations.

Business continuity plans are in place, specific to various sites and regions as capabilities and the needs of the business vary.
We are constantly monitoring the situation, taking guidance from our governments and health authorities, and we will act accordingly and communicate our plans as new information becomes available.

With strict controlled site access and proper hygiene protocols in place, together we are helping our workforce and local communities remain safe, and that our important work continues. 

Our culture has always been to listen to people and understanding what support means most to them. To that end, we’ve started by giving our workforce $25 to donate to a cause they care about through TC Energy’s giving and volunteering program Empower, and we are also matching monetary donations to non-profit organizations at 200%. This way, we are virtually supportive in our community while maintaining social distance. 

We recognize this is a challenging time for our industry. At the same time, we take great pride in delivering an essential and reliable service to people, whether during a crisis or in peacetime. As the industry has been challenged historically through oil price and economic volatility, we are confident TC Energy is well-positioned to not only see this through but come out strong on the other side.

We will continue to deliver safe results, serve our customers and live our values.

March 17, 5:00 p.m. MDT

COVID-19 is a global public health challenge that requires strong collaboration across industries, governments and service providers.

Safety is our number one value, and our first concern is for all the employees, families and communities who may be affected by this situation. We send our sincerest well-wishes to the families affected and recognize the tremendous efforts of first responders and health professionals worldwide.

We’re taking proactive steps to help slow down the spread of the virus. International experience shows that physical (“social”) distancing is the only effective method, and is in the best interests of our employees, their families and our communities.

We have closed our major metropolitan offices and employees in those locations are working remotely. We are now putting in place plans for all our employees, across North America, who are able to work remotely to do so.

During this time, we want to assure you that TC Energy is working to ensure the essential services that we provide daily. We are prepared to protect the health of critical teams who ensure the safety of our facilities and continued reliable operations. We will continue to deliver the energy that you rely on every day.

We continue to actively monitor the situation, taking guidance from our governments and health authorities, and will act accordingly as new information becomes available.